When you contact us by phone, email, or through our website, we collect the details you share. That includes your name, phone number, email address, and the service address where you need water heater replacement.
We also collect basic technical information automatically when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep our website working smoothly and to understand what visitors find helpful.
We use your contact details to schedule your water heater replacement, send you updates about your appointment, and follow up after the job is done. If you ask us a question, we use your information to answer it.
We also use your information to improve our services, send occasional reminders or offers if you agree to receive them, and keep records of the work we perform. We do not sell your personal information to anyone.
Our website uses cookies and similar tracking tools to remember your preferences and understand how people use our site. Cookies are small files stored on your device that help us make your next visit easier.
You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as well, but you can still call us to schedule service.
We use trusted third-party tools like Google Analytics to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. This helps us improve our site and make sure people can find the information they need.
We may also use third-party services for scheduling, email updates, or payment processing. These providers only access the information needed to perform their specific task and are required to protect it.
We share your information only when it is necessary to complete your water heater replacement or to run our business. For example, we may share your address and phone number with a technician or supplier so we can deliver the right equipment and arrive on time.
We may also share information if the law requires it, to protect our rights or safety, or during a business transfer. We never sell your personal information to marketers or other companies for their own use.
We keep your personal information for as long as we need it to provide service, maintain your account, and meet legal or tax requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to remove your information, we will do so unless we are required to keep it for legal reasons.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, limited employee access, and safe disposal of paper records.
No method of transmission over the internet is completely secure, but we work hard to safeguard what you share with us. If you have concerns, call us and we will do our best to address them.
You have the right to ask what personal information we hold about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing emails or calls at any time.
To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you with your request.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes means you accept the updated policy.